Leadership and Management

1. Problem solving and decision making

2. Leadership

In today’s competitive market, the demand for organizational excellence is higher than ever before. The skills and strength of leaders has never been so important in determining the growth and success of an organization.

The old school of thought, which treated people as assets or just another resource, is no longer successful. In order to unleash the true potential of teams/ team members, today’s leaders have to treat the front end team as “skilled people” who contribute immensely to the growth of the organization. Successful team leaders achieve their objectives through their teams.  It calls for more than just being a good Manager. It demands the skills of an effective leader.

To provide the best opportunity for maximizing the Supervisory leadership capabilities, era:learning  offers Leadership training for the junior managers.  Using case-studies, role plays, activities, group discussions and questionnaires, this programme shall equip Junior Management with the skills required to help and enable each member to achieve their maximum potential.


2. Team building

Every organization’s success depends on its teams. The success of a team in turn depends on inputs, efforts and contribution from each of the team members. An effective, high-performing team produces first-rate results, exhibiting accountability, purpose, cohesiveness, and collaboration.


With increased specialization of jobs, individuals need to work with different people. However, expecting people to join a new group and immediately become a “team” is not always possible. The objective of this program is to turn a loose group of individuals into a productive team. It also seeks to make a good team better.  The program will help participants understand and apply the traits of an effective team player, so they can contribute to achieving the organizational goals. Participants will also learn about the elements that go into building a great team such as trust, motivation and interpersonal communication.


The program is designed to provide participants with the required skills and attitude that will help build effective teams through role plays and team building activities.



3. Coaching skills

One of the important role of a supervisor is to coach his team members to ensure higher productivity and enhancement of on job working skills. However, it has been noticed that either there is no focus on coaching or there is no proper structured process followed to ensure effective coaching out put. This program aims at providing a systematic standardised approach in coaching sales people in the field.

The program is designed to make the participants develop coaching skills through interactive training , case studies , simulated role plays so that the participants are equipped to understand  Principles of field coaching and field coaching procedure, the art of giving both negative and positive feedback gaining acceptance of the coachee to improve the gaps in his working.


4. Analytical skills

6. Train The Trainer

7. Interviewing Skills

8. Conflict Management

Conflicts are an integral part of working closely with people. We are likely to face numerous conflicts in our professional, family or social environments. Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of difficult people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. In fact, teams that are in conflict have a lower level of performance than teams that are cohesive and understand each other, work and perform at higher levels than those who are in conflict.

This conflict management program will help participants identify some of the ways they may be contributing to these problems and offer some strategies that they can adopt at work and in their personal life. This will help your organization gain time and increase productivity from having employees who understand each other and can work together without causing conflict or tension.

During the program, participants will share their personal experiences regarding conflict at the work place and use role plays to practice behavior that minimizes conflict.


9. Presentation Skills

In today’s corporate world, delivering effective presentations is a regular activity that nearly everyone at work has to do. Increasingly, important decisions are made as a result of high quality presentations. Excellent presentation skills give a person a platform to demonstrate their sales skills, leadership qualities, communication skills, influencing abilities and promotion potential.

The objective of this program is to empower participants with the skills and techniques that will give them the confidence and competence to make presentations in all situations. The participants will learn to effectively use body language and build rapport with the audience. They will learn to effectively prepare for a presentation and use audio-visual aids. The program will also help participants establish credibility with their audience and maintain confidence.

This program is designed to provide participants with the skills to deliver successful presentation, so that they can confidently get their point across.

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